Rabafast Terms of Use
1. Acceptance of Terms
These Terms of Use ("Terms") govern your usage of the website. By accessing or using the website, you confirm that:
(A) You are of legal age to enter into this agreement and have read and fully understand the terms and conditions outlined herein; and
(B) You agree to be bound by this agreement and comply with all applicable laws, regulations, and rules of any relevant governmental or regulatory authority.
BY USING THIS WEBSITE, YOU AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, INCLUDING ANY FUTURE AMENDMENTS. PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS WEBSITE.
2. Definitions
(a) "Web/Website" refers to Rabafast including any updates, enhancements, or modifications.
(b) "User" means any individual who accesses or uses the website.
3. Use of this Website
(a) Eligibility: You must be at least 18 years old or the legal age of majority in your jurisdiction to use the website.
(b) Lawful Use: You agree to use this website solely for lawful purposes and in compliance with these Terms and all applicable laws and regulations.
(c) Account Registration: To access certain features of this website, you may need to create a user account. You agree to provide accurate, current, and complete information during the registration process.
(d) Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized use or security breaches.
(e) In compliance with applicable anti-money laundering (AML) and sanctions regulations, all transactions conducted through Rabafast are subject to screening. Transactions may be delayed, restricted, or blocked if identified as suspicious or if they involve sanctioned individuals, entities, or jurisdictions. By using our services, you acknowledge and consent to such screening procedures, and you accept that Rabafast reserves the right to take appropriate action without prior notice where required by law or internal compliance policies.
(f) Rabafast retains personal data for as long as a user's profile or account remains active. Personal data associated with accounts that have been inactive for over 365 days will be permanently deleted, unless retention is required to meet legal, regulatory, or compliance obligations. By using our services, you consent to this data retention and expungement policy
4. Transactions
(a) Remittance Transactions: This website facilitates remittance transactions between users. By initiating a transaction, you agree to the terms and conditions applicable to the transaction.
(b) Transaction Fees: You acknowledge that this website may charge fees for remittance transactions, which will be disclosed before you initiate the transaction. By proceeding with the transaction, the user consents to and accepts all displayed fees and charges. There are no hidden fees; all charges are either disclosed at the point of transaction creation or made available through the user’s online account access.
(c) Rabafast may impose minimum and maximum limits on transaction amounts, both on a per-transaction basis and cumulatively over specified time periods (daily, weekly, monthly). These limits are determined at Rabafast’s sole discretion and are subject to change without prior notice to comply with internal risk management protocols, anti-money laundering (AML) obligations, and applicable regulatory requirements.
(d) All transactions are subject to monitoring and may be delayed, suspended, or blocked if flagged under Rabafast’s anti-money laundering, counter-terrorist financing, or sanctions compliance programs, in accordance with Canadian regulations.
(e) Recipient Information: You are responsible for providing accurate recipient information and ensuring that the recipient is eligible to receive the funds.
5. Privacy and Data Collection Policy
Your use of this website is subject to our Privacy and Data Collection Policy, which is incorporated by reference into these Terms. Please review our Privacy Policy to understand how we collect, use, and disclose your information.
6. Intellectual Property
(a) Ownership: This website and its content, including but not limited to text, graphics, logos, images, and software, are owned by or licensed to us and protected by copyright, trademark, and other intellectual property laws.
(b) Restrictions: You may not modify, reproduce, distribute, or create derivative works based on this website or its content without our prior written consent.
7. Limitation of Liability
(a) Disclaimer: To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with your use of this website.
(b) Force Majeure: We are not liable for any delay, interruption, or unavailability of this website due to causes beyond our reasonable control, including but not limited to technical failures or acts of nature.
8. Complaint Resolution
Users who have complaints or service issues may contact Rabafast's Customer Support team by email at customerexperience@rabafast.com or by phone at +16728876557. Rabafast endeavors to acknowledge complaints within 48 hours and aims to resolve complaints within 15 business days of receipt. Complex issues requiring additional investigation may take longer, but users will be kept informed of progress.
If the initial resolution is unsatisfactory, users may escalate the complaint to Rabafast's Compliance Officer by emailing compliance@rabafast.com. Final determinations will be provided within a reasonable timeframe, consistent with applicable legal obligations
9. Refunds & Cancellations
Refunds for transactions will be reviewed and processed manually upon request. Users seeking a refund must contact Rabafast’s Service Delivery Desk at customerexperience@rabafast.com and provide necessary transaction details for review.
Transactions may be canceled only if they have not yet been fully processed or transmitted to third-party service providers. Once a transaction has been processed or sent for fulfillment, it cannot be canceled. Refund eligibility may depend on transaction status, destination country regulations, and third-party service provider policies. Rabafast reserves the right to request additional information before processing any refund. Approved refunds will be processed within 10 business days from the date of refund approval
10. Governing Law and Dispute Resolution
(a) Governing Law: These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to any conflict of law principles.
(b) Dispute Resolution: Any dispute arising out of or relating to these Terms shall be resolved by binding arbitration administered in accordance with the Arbitration Act [SBC 2020] Chapter 2 (British Columbia). The arbitration shall take place in Vancouver, British Columbia, Canada, and the proceedings shall be conducted in English. The decision of the arbitrator shall be final and binding on the parties. The arbitrator's decision will be final and binding.
11. Changes to Terms
We reserve the right to modify or update these Terms at any time. We will notify you of any significant changes by posting the revised Terms on this website. Your continued use of this website after the posting of the revised Terms signifies your acceptance of the changes.
12. Communications
If you have any questions or concerns about these Terms, please contact us at legal@rabafast.com